Was having trouble downloading stuff from our MSDN subscription… Solution? Install FTM:
You also should add the site to trusted, but, if you do that, shouldbe smooth sailing.
Now, since I am with the MSDN concierge, might as well find out:
Q: How do I mount the ISO files without downloading 3rd party packages or burning discs. Since MSDN is all ISOs…
Q: Why is my outlook atrociously slow, locking up my computer for minutes at a time and, occasionally freezing?
Q: My outlook indexing is broken – doesn’t find what I need when I do search. How do I fix this?
A: Of no help. Suggested I contact support:
Q: I can’t install SQL Server SP2 on my laptop. Why?
A: Try downloading manually from http://catalog.update.microsoft.com/v7/site/Search.aspx?q=948109 Have I tried it? Not yet.
Here is the full transcript:
12:25:43 PM Nikita
Initial Question/Comment: How do I download things using my MSDN subscription on Win2K3? Right now IE blocks the downloads!!!
12:25:49 PM System
12:26:04 PM System
Annie has joined this session!
12:26:04 PM System
Connected with Annie
12:26:08 PM Nikita
12:26:13 PM Annie
Thank you for contacting the MSDN Online Concierge. Please give me a moment while I review your question, Nikita.
12:26:20 PM Annie
12:26:24 PM Nikita
I gotta tell you, MSFT is giving me all sorts of grief… this is just part of it
12:27:38 PM Annie
You would like to download Windows Server 2003 with your MSDN benefits, right?
12:27:52 PM Nikita
12:28:05 PM Nikita
except I keep getting messages that the download is blocked
12:28:13 PM Nikita
if you’d like, I can quote verbatim
12:28:36 PM Annie
Have you checked the settings of your pop up blocker?
12:28:59 PM Nikita
Are you familiar with the problems of download MSDN stuff on Win2K3?
12:29:14 PM Nikita
Do you know what message Windows displays?
12:29:25 PM Annie
12:29:33 PM Annie
May I have the error message?
12:30:27 PM Nikita
I would hope you would, since you are MSFT support and all. But here you go: "There was an error launching File Transfer Manager. If you are running …. or Windows Server 2003 with Service Pack 1, this installation may have been blocked. If the gold IE…"
12:30:53 PM Nikita
BTW, tried turning off the pop-up blocker. Doesn’t help
12:31:24 PM Nikita
It looks like FTM can’t start. And IE doesn’t let me adjust ActiveX security settings
12:31:46 PM Nikita
(Yes, the site is now running as a trusted site)
12:32:08 PM Annie
Thanks for the information, Nikita. You may need to check if your FTM the latest version, please refer the following link:
Current Version Info
12:32:24 PM Nikita
(BTW, I prefer "try me" rather than the longer versions 😉 )
12:33:05 PM Annie
Okay..thanks. Is your FTM the latest version?
12:33:24 PM Nikita
12:33:45 PM Annie
Okay, take your time please.
12:33:52 PM Nikita
Uhm… maybe not. It’s not doing anything.
12:34:36 PM Nikita
12:34:41 PM Nikita
Tried to download, and it’
12:34:55 PM Nikita
s popping up the bar. I click it, say "Download file" and…
12:34:57 PM Nikita
12:35:04 PM Nikita
no fireworks, no fanfare, nothing
12:35:32 PM Nikita
I am almost about to install Firefox
12:35:36 PM Nikita
but that would just be lame
12:35:49 PM Nikita
being unable to install MSFT stuff using MSFT browser? Kinda ridiculous, no?
12:36:02 PM Annie
Thanks for trying, Nikita. Please refer the FTM troubleshooting page, I think you may get some hints:
I am using Internet Explorer and I keep getting error "There was an error launching File Transfer Manager" when I try to initiate a transfer. How do I fix this?
12:36:32 PM Nikita
12:37:33 PM Nikita
ok, now, magically, it downloads
12:37:40 PM Nikita
12:38:07 PM Annie
That’s a good step.
12:38:24 PM Nikita
12:38:27 PM Nikita
12:38:28 PM Nikita
12:38:42 PM Nikita
OK, since we are here together forever (joking), can I ask you some other questions?
12:39:06 PM Annie
So you can download Windows Server 2003 right now?
12:39:11 PM Annie
12:39:31 PM Nikita
I can download VSS, which is what I was trying to download in the first place.
12:40:50 PM Annie
Glad to know that this download issue is fixed. May I know your "other questions"?
12:40:52 PM Nikita
OK, question # 1. If I have an ISO that I am downloading now
12:41:06 PM Nikita
How can I use this ISO without actually burning a disc
12:41:06 PM Annie
12:41:11 PM Nikita
Is there a way to mount it?
12:41:21 PM Annie
Sure, one second.
12:41:50 PM Nikita
12:43:11 PM Annie
You may use DAEMON Tools which is a good disk image emulator and optical disc authoring program for Microsoft Windows.
You may refer the introduction of it from WIKI:
And download it from its home page:
12:43:16 PM Annie
It’s easy to use by the way.
12:43:49 PM Nikita
Bah, lame. I was hoping MSFT would have something MSFT based
12:44:07 PM Nikita
What if my company policy doesn’t allow anything but the mighty MSFT?
12:45:42 PM Annie
I’m sorry that Microsoft doesn’t have such products, Nikita.
12:45:55 PM Nikita
Please note my complaint – this shoudl be part of the OS
12:46:01 PM Nikita
Anyway, next quesiton;
12:46:13 PM Nikita
Why is my outlook atrociously slow, locking up my computer for minutes at a time and, occasionally freezing?
12:46:18 PM Nikita
12:47:11 PM Annie
Microsoft should leave other companies space to grow if you can understand, sometimes we can’t just produce all kinds of software:)
12:47:36 PM Annie
May I know the version? Is it Outlook 2003 or 2007?
12:47:56 PM Nikita
Yeah, but then you shouldn’t distribute stuff as ISO images
12:48:16 PM Nikita
12:48:33 PM Annie
I’m sorry, Nikita.
12:48:45 PM Nikita
As you damn well should be!!!!!!!
12:48:46 PM Nikita
12:49:07 PM Annie
Okay, and what did you do before it freezed?
12:49:37 PM Nikita
I know you personally made sure that, just in case the user is successful downloading, tthey can’t use the ISO.
12:49:47 PM Nikita
It freezes occasionally when doing send-receive
12:50:03 PM Nikita
it’s as if Outlook runs in a single thread and, when it does send-receive, I can’t do anything
12:50:11 PM Nikita
and sometimes it never leaves the send-receive mode
12:50:14 PM Nikita
(On Vista, btw)
12:50:42 PM Annie
Thanks for the information, Nikita. I will try my best to search the Microsoft web site to see what I can locate for you. If I am unable to find something quickly, we can talk about what other options you have for support.
12:51:29 PM Nikita
OK, can’t download the daemon
12:52:30 PM Nikita
"Your current security settings do not allow this file to be downloaded"
12:52:51 PM Nikita
BTW, you should fix the chat window too – it is bigger than the frame that contains it
12:53:16 PM Nikita
I can send you a screenshot if you like
12:53:38 PM Annie
You may need to check your security setting so that you can download DAEMON Tools.
12:53:53 PM Nikita
Can’t modify thenm
12:53:59 PM Annie
I’m sorry for the chatting window if it caused you inconvenience.
12:54:11 PM Nikita
It’s ok… least of my problems
12:54:21 PM Nikita
although if I used the mouse to click Send, it would be a real pain
12:54:44 PM Annie
May I know if you have any anti-virus program running on your Vista? It might be the reason you Outlook 2007 freezes when doing send/receive operation.
12:54:58 PM Nikita
12:55:26 PM Nikita
Wow. Daemon rebooted the server… ok, interesting
12:55:42 PM Nikita
it’s a good thing this is an application server that’s not our production machine.
12:56:09 PM Annie
As far as I know virus scanners are a known cause software causing send/receive issues. Please give me another moment to do further research for you. Thanks for your patience in advance, Nikita.
12:56:19 PM Nikita
12:56:51 PM Nikita
BTW, Annie, can you please not follow protocol with long statements? I like the "try me" statements much more than paragraphs 🙂
12:57:47 PM Nikita
Also, while you are at it, search doesn’t work properly in Outlook either – looks like contents are not correctly indexed.
12:57:49 PM Annie
Okay…thank you for relaxing me:)
12:57:54 PM Nikita
My pleasure 🙂
1:00:39 PM Annie
Nikita, I’m sorry that I didn’t locate any more specific information of your issue.
1:00:59 PM Nikita
Didn’t really expect you to…
1:01:10 PM Nikita
looks like just archaic architecture
1:01:15 PM Nikita
what about the indexing?
1:01:20 PM Annie
However you may contact technical support for further assistance.
1:01:33 PM Annie
1:01:37 PM Annie
1:01:39 PM Nikita
1:01:49 PM Annie
1:02:04 PM Nikita
is there an email I can use? Preferably with someoen who actually knows what’s going on and is not going to ask me to reboot much computer 3 times? (reference: http://www.thewebsiteisdown.com)
1:02:05 PM Annie
Would you like me to locate you the number of technical support?
1:02:32 PM Nikita
email would be better
1:02:44 PM Annie
May I know which country you are located?
1:02:48 PM Nikita
1:02:49 PM Nikita
1:04:30 PM Annie
Thanks, Nikita, you may refer the following link for the support options:
You can start an email support request there.
1:04:45 PM Nikita
Uh… may be
1:05:18 PM Nikita
OK, one more
1:05:35 PM Annie
1:05:59 PM Nikita
Windwos Update keeps failing on KB948109
1:06:11 PM Nikita
Security Update for SQL Server 2005 Service Pack 2
1:06:19 PM Nikita
Moreover, this is happening on multiple computers
1:06:27 PM Nikita
I have SQL Server Express set up
1:06:50 PM Annie
1:09:31 PM Annie
Nikita, you may need to download it manually from here:
1:11:10 PM Annie
Is that OK?
1:11:51 PM Annie
Nikita, are you still with me?
1:13:16 PM Annie
Actually I should have been off duty 10 minutes ago:)
I haven’t received a response from you in some time. Would you like to continue our conversation? If not, I will go ahead and close this session.
1:13:57 PM Annie
Thank you for using the MSDN Online Concierge. We are open 24 hours a day, seven days a week. Please feel free to come back again.
1:14:01 PM System
Annie has left this session!
1:14:01 PM System
The session has ended!